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The One Thing You Need to Know: The Best Managers Begin with Trust

“How do you deal with lateness and absenteeism?” – Franco, from Houston, Texas.

If you are dealing with an employee who is late or absent, always start with the questions, “Are you okay?” and “How can I help?” Approach the conversation with curiosity and caring, and then move to a strategy to help the person get to work on time. It’s like the difference between coaching versus feedback; start on their side of the fence and approach the situation with genuine caring and concern.

The best managers begin with trust. Share on X

4 Comments

  1. Julyen Ecoffey January 3, 2018 at 1:45 PM

    How do you deal with negative employee ?

    • Meredith Bohling January 4, 2018 at 2:25 PM

      Thanks for your question, Julyen! I’m submitting it through The One Thing You Need to Know survey so Marcus can answer it there.

  2. John Farrar January 3, 2018 at 2:59 PM

    How do you improve your ability to fail faster?

    • Meredith Bohling January 4, 2018 at 2:23 PM

      Thanks for the question, John! I’m going to submit it through our The One Thing You Need to Know survey. Maybe you’ll see it in an upcoming video!

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